Privacy policy

Who processes your data

The personal data controller is sole proprietor Gasparyan Aleksandr Garikovich (the Provider). This policy applies to the CryptoVolk Trade website and enquiries about its services. Contact and business details are available on the contact page.

Personal data is processed in accordance with Ukrainian personal data protection law. Where Regulation (EU) 2016/679 (GDPR) applies to particular processing, its requirements are also taken into account.

Data we may process

We process information you provide when contacting our manager, placing an order and receiving services:

• Your name and contact details, such as your Telegram account, email or phone number, depending on your chosen contact method and the information you provide.
• Messages, questions about training or services, order details and payment confirmation.
• Materials you voluntarily provide for a consultation or review.
• Consultation requests include your name, age, trading experience, phone number and Telegram account if you provide it.

Hosting and website delivery providers may process IP addresses, browser and device information, requested pages and technical logs needed to operate and protect the website.

The website has no fields for entering bank card details. When you pay through a payment service, that service processes payment details under its own rules. Do not send the manager CVV codes, passwords or payment verification codes.

The website does not request precise location, nationality, marital status or access to your browsing history.

Purposes and legal grounds

Data is used to answer enquiries, agree terms, process orders, provide access to the selected service, offer support, consider refunds and meet legal obligations.

Processing may be based on your consent, preparing or performing a contract, a legal obligation or another ground permitted by law. Visiting the website alone does not constitute consent to marketing messages or unrestricted use of your data.

Marketing messages are sent where the necessary consent has been obtained. You can withdraw it by contacting the manager or the listed email address.

Cookies and external services

The website has no advertising tracker of its own. The hosting provider may use technical cookies, including for authentication and security.

Fonts are stored on the website server and loaded with its content. Opening pages does not send requests to Google Fonts. When you follow links to Telegram, Instagram, YouTube or a payment service, their respective policies apply.

Cookie settings are available in your browser. Restricting technical cookies may affect some functions. Before analytics or advertising technologies are introduced, information about them and any required consent mechanisms must be added.

Data access and sharing

Access is limited to employees and contractors who need the data to handle an enquiry, fulfil an order or meet legal obligations. Communication, hosting and payment providers may process data necessary for their services.

Form requests are stored in a private file on the server and sent to the team’s private Telegram channel to respond to your enquiry. File access is restricted to staff who need the information to process requests. This information is not used for marketing messages without separate consent.

Some providers may process data outside Ukraine. Such processing must comply with applicable personal data protection and transfer requirements.

Publishing identifiable reviews, consultation recordings or other user materials for promotion requires separate consent. Contacting the manager alone does not grant that consent.

Retention and security

Data is retained for as long as needed for its processing purpose, contractual performance and legal obligations. When there is no longer a basis for processing, data is deleted or anonymised unless retention is required by law.

Proportionate organisational and technical measures are used, including restricted access, secure connections and access controls for the services used. Absolute security of internet data transmission cannot be guaranteed.

Your rights

You may obtain information about processing, access your data, request correction, deletion or an end to unlawful processing, withdraw consent and exercise other rights under applicable law.

Withdrawing consent does not undo earlier processing or exclude retention required on another lawful ground. You can send your request to cryptovolk2014@gmail.com. Proportionate identity verification may be required to protect your data.

Requests are handled within the procedures and deadlines required by applicable law. If your rights are violated, you may contact the Ukrainian Parliament Commissioner for Human Rights or a court; where GDPR applies, you may also contact the competent supervisory authority.

Updates and contact

The current version is published on the page “Privacy policy”. If processing purposes or methods change, the information is updated and fresh consent is requested where required by law. Changing the text does not replace required consent.

For questions about services, access, payment or refunds, contact our manager on Telegram. For formal requests and personal data processing questions: cryptovolk2014@gmail.com.

Sole proprietor Gasparyan Aleksandr Garikovich · Tax ID 3388202476. Address: 44B Akademika Pavlova Street, Kharkiv, 61038, Ukraine. Phone: +38 (093) 403-71-33. Business hours: Mon–Fri, 10:00–19:00 Kyiv time; Sat–Sun closed.