Refund policy

Your right to a refund

For a service that has not been activated or used, you may request a full refund within 14 calendar days of purchase.

This rule does not limit statutory claims where a service is not provided, digital content is defective or agreed terms are not met. Such requests are reviewed separately, including after use of the service has begun.

What counts as activation

Activation means the start of delivery or actual use of a paid service: access to paid materials or a private community, viewing or downloading materials, connecting a paid service or attending a consultation.

Simply browsing the website or contacting the manager does not activate a paid service. Starting delivery of digital content or a service, and the associated withdrawal conditions, must be agreed with the buyer as required by law.

How to submit a request

Contact our manager on Telegram. You can send a written request to cryptovolk2014@gmail.com. Please include:

• Your name and a way to contact you.
• The product name, purchase date and order number, if assigned.
• The reason for your request and a description of the issue.
• Payment confirmation without your full card number, CVV code or other secret payment details.

Requests are reviewed within 3 business days. The manager will let you know if additional information is needed. Statutory deadlines and consumer rights remain unaffected.

When full refund conditions do not apply

The full refund rule for an unactivated service does not apply if the service has been activated, materials have been used, an individual consultation has been provided, or the request is submitted more than 14 days after purchase.

These circumstances do not automatically justify rejecting lawful claims about defects or failure to provide a service. Any breach, the extent of service delivered and applicable rights are assessed in light of the specific order and Ukrainian law. Blocking an account for rule violations does not remove mandatory consumer rights.

Subscriptions and recurring payments

This section applies only to products with automatic renewal agreed in advance. Frequency, amount and cancellation procedures must be disclosed before a subscription is activated.

To find out how to cancel renewal, contact the manager before your next charge. They will explain the procedure for the selected product and payment service.

Cancelling future renewal does not by itself refund a period already paid for. Access and any refund for the current period are governed by the order terms and mandatory legal requirements.

Refund procedure

Once approved, the refund is processed through the payment service used for the purchase, usually to the original payment method. If this is technically impossible, an alternative procedure is agreed with the buyer in accordance with the law.

The estimated time for funds to arrive is 5–10 business days, depending on the payment service and bank. This estimate does not replace statutory refund deadlines.

If the refund has not arrived within the stated period, contact the manager to check its status and, if necessary, your bank or payment service. Keep your order number and transaction confirmation.

Protecting your rights

This policy is applied in accordance with Ukrainian law on consumer protection, digital content and digital services. Where the policy conflicts with mandatory law, the law prevails.

If your rights are violated, you may contact the competent Ukrainian consumer protection authorities or a court.

For questions about services, access, payment or refunds, contact our manager on Telegram. For formal requests and personal data processing questions: cryptovolk2014@gmail.com.

Sole proprietor Gasparyan Aleksandr Garikovich · Tax ID 3388202476. Address: 44B Akademika Pavlova Street, Kharkiv, 61038, Ukraine. Phone: +38 (093) 403-71-33. Business hours: Mon–Fri, 10:00–19:00 Kyiv time; Sat–Sun closed.